Returns & Exchanges Policy
We want you to be completely satisfied with your timepiece; therefore, we offer a hassle-free return policy for all unworn watches within 14 days of delivery. Please ensure all original packaging, tags, and protective films are intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team via WhatsApp or email with your order number and reason for return to receive a Return Authorization.
Pack the Watch
Securely place the watch in its original brand box along with the warranty card and all accessories to prevent damage during transit.
Schedule a Pickup
Our local courier partner in Jordan will contact you within 48 hours to collect the package directly from your doorstep at your convenience.
Inspection and Refund
Once our experts verify the watch's condition, your refund will be processed via your original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing